Nov 2007
30 Minutes On Hold with Dell just to order a CD-Rom
I can not fucking believe it took me 41 minutes to I ordered a simple CD/DVD drive from Dell. From calling their main 800 number to being placed on hold and transfered all over, then finally placing the damn order it took 41 minutes. That is unacceptable.

Dell has to get their shit together. If you need to order a part for your server, go a different rout. Try CDW instead. They are much faster.